017-day money-back guarantee
If Nexa isn't for you, email us within 7 days of your first subscription payment and we'll refund it in full — no questions asked. This applies once per customer, on your first paid month of any plan.
02Cancelling your subscription
- Cancel anytime from your Nexa account menu or by emailing vineethvinnie143@gmail.com.
- Cancellation stops the next renewal. Your plan stays fully active until the end of the period you've already paid for.
- No partial refunds for the unused remainder of a billing period (outside the 7-day guarantee above).
03Accidental renewals
Forgot to cancel? If a renewal charge is less than 48 hours old and you haven't used premium models since it was charged, we'll refund the renewal in full.
04Service failures
If a paid feature hasn't activated within 24 hours of payment, or a payment was double-charged or charged in error, we refund immediately on request.
05How refunds are processed
- Email vineethvinnie143@gmail.com from your account email with the payment reference (Razorpay payment ID or the receipt email).
- Approved refunds are issued through Razorpay to your original payment method within 5–7 business days (bank timelines may add a few days for cards).
- We confirm every refund by email with the Razorpay reference.
06Free trial & Free plan
The 24-hour premium trial and the Free plan are free — nothing is charged, so nothing needs refunding. You'll only ever be charged after explicitly purchasing a plan.
07Questions
Anything unclear, or a situation not covered here? Write to vineethvinnie143@gmail.com — we answer within 24–48 hours and err on the side of the customer.